Privacy policy

Privacy Policy

Last updated: 12 November 2026


At Mor Pankh, we understand and respect the importance of your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website or interact with us in any manner. By accessing or using our services, you consent to the practices described in this policy.

Information We Collect:
  • Personal Information: When you make a purchase or register for an account on our website, we may collect personal information such as your name, email address, shipping address, and payment details.
  • Usage Information: We may gather information about your interactions with our website, including the pages you visit, the products you view, and your browsing preferences. This information helps us enhance your user experience and tailor our offerings to your interests.
  • Communications: If you contact us via email or other communication channels, we may retain a record of that correspondence to address your inquiries, provide support, or improve our services.
How We Use Your Information:
  • Order Processing: We utilize your personal information to process and fulfill your orders, including verifying payments, arranging for shipping, and communicating with you about your purchase.
  • Customer Service: Your information enables us to respond to your queries, resolve issues, and provide assistance effectively.
  • Marketing and Promotions: With your consent, we may send you promotional emails or newsletters about our products, special offers, and events. You have the option to opt out of receiving such communications at any time.
  • Improving Our Services: We analyze usage data to evaluate and enhance the performance, functionality, and content of our website, ensuring a seamless and personalized experience for our customers.
We use the mobile number you give us at checkout to send you WhatsApp and SMS messages about your order, and a reminder if you start an order but do not complete it. You can opt out at any time by replying STOP.
  
Data Security:

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.

Third-Party Services:

We use trusted service providers to run parts of our website and business, such as payment processing, shipping, and WhatsApp and SMS messages about your order. They receive only the information they need to do that work for us.

Advertising and Measurement:

We use advertising and measurement tools from Meta (Facebook and Instagram) and Google. These tools use cookies, pixels and similar technologies to collect information about your activity on our website, such as the pages and products you view, items you add to your cart and purchases you make. When you place an order, we may also share contact details such as your email address and phone number with Meta in hashed (encoded) form, so that your visit can be matched to your account. Meta and Google use this information to measure how our ads perform and to show our ads to you and to people with similar interests, under their own privacy policies.

You can control how this information is used:
  • Meta ad preferences: https://www.facebook.com/adpreferences (Meta Privacy Policy: https://www.facebook.com/privacy/policy)
  • Google ad settings: https://adssettings.google.com (Google Privacy Policy: https://policies.google.com/privacy)
  • You can also block or delete cookies in your browser settings.

Cookies:

Our website may use cookies and similar technologies to enhance your browsing experience and gather information about usage patterns. You can adjust your browser settings to refuse cookies, but this may affect the functionality of certain features on our website.

Changes to This Policy:

We reserve the right to update or modify this Privacy Policy at any time. We will notify you of any changes by posting the revised policy on our website with the updated date. Your continued use of our services following the posting of changes constitutes acceptance of those changes.

Contact Us:

If you have any questions, concerns, or feedback regarding our Privacy Policy or data practices, please contact us at info@morpankhofficial.in 

Thank you for entrusting us with your privacy.